when purchasing a product…

Staging Direct NZ warrants to the original owner of each new Intellistage™, Phantom™, EziFold™, Staging101™, Quicklock™ Heavy Duty or Wheelchair Ramp, S101 Choir Riser or Road Ready Cases™ product, for a period of 2 years from the date of purchase, provided that it is purchased from Staging Direct NZ (Authorized Dealer) or one of our approved onsellers.
This warranty assures that the product is free of defects in materials and workmanship and that each product meets or exceeds all factory published specifications. This warranty is void if the product has been tampered with, modified or misused beyond reasonable wear. Improper handling, set-up or use of our products could cause them to fail which could lead to serious injury. If damage is sustained, refrain from using the system and seek further advice from Staging Direct NZ staff to ensure the product is returned to correct working condition.
Please be sure to read, understand and follow all operating instructions and adhere to safe load guidelines supplied with your purchase and do not allow unsupervised children or untrained persons to use any of our products.
There are no obligations of liability on the part of Staging Direct NZ for any personal injuries, consequential damage or any other indirect damages with respect to, loss of property, revenue, profit or cost of removal, installations or re-installations arising out of, or in connection with, the use or performance of any of our products.

 

when hiring a product…

It is understood that Staging Direct take all necessary steps to ensure its products are suitable for their intended use. Based on the details provided in the stage hire booking form, each event is assessed for potential risk and all practicable measures are taken to ensure any potential risks are minimised. All gear supplied is checked for safety.

Suitable use:
It is agreed that the use of Staging Direct stage products after installation is out of the control of Staging Direct staff and it is up to the event managers and organisers to monitor the usage throughout the event and take all practicable steps to prevent users from injuring themselves, others or property. Suitable footwear must be worn on stage.
At no point is it permitted to alter, shift or change the product after installation unless otherwise discussed with Staging Direct, and if this occurs the changes must be carried out by a trained Staging Direct technician.
Products must only be used for purposes stated by the hirer on our booking form, we cannot guarantee that our products are suitable for other uses that have not been declared.
Staging Direct products must not be dismantled or moved from the listed venue without prior written approval from Staging Direct.

Insurance, Damage & Liability:
Staging Direct NZ has Public Liability Insurance cover up to $2,000,000NZD however customers are responsible for having adequate insurance to cover their own event. This should cover fire, theft and damage. The customer will be liable for the replacement and / or repair costs of any equipment that is lost or damaged, this includes any specialist cleaning costs. Staging Direct NZ shall not in any event be liable for economic loss of profits, indirect, special, bodily injuries or consequential damages.

Timing & Venue Access:
Staging Direct will plan the hire around the details provided by the hirer on our booking form. Our team will arrive at the specified time to install or collect the product. If your event is running behind schedule please let us know by phone at least an hour before the scheduled install/collection time. If our techs have to wait on site more than 20min for access to the venue this could incur additional delivery costs, and may result in us needing to reschedule your pack in or pack out time.
Please ensure that you have arranged for our team to have access to your venue to pack in and pack out. If your venue has unsuitable or obstructed access this could incur additional delivery costs if extra staff are required, or delays are incurred.

Cancellations:
If you need to cancel your event please let us know as soon as possible, ideally at least 48hrs prior to your event so we can free up stock and reschedule our staff.
Cancellations received within 24hrs of the hire may incur a part charge.
Cancellations received within 6 hours of delivery, or on arrival may incur the full hire cost.

 

when using this website…

Last updated: July 2026

Welcome to the Staging Direct website. These Terms of Use govern your access to and use of this website, including our online quote and stage hire booking services. By accessing or using this website you agree to these Terms. If you do not agree with these Terms, please do not use this website.

Website Purpose
This website provides information about Staging Direct’s products and services, including portable stage hire, stage sales, accessories and related services. Information provided on this website is for general information only. While we take reasonable care to ensure information is accurate, we do not guarantee that all information is complete, current or error free. Quotations, pricing, product availability and booking confirmations are only valid when confirmed by Staging Direct.

Online Quote & Booking Services
Our website includes an online booking and quotation system that allows customers to:
* request pricing
* check product availability
* submit hire enquiries
* make bookings
* receive quotations
* receive booking confirmations
* receive delivery and collection reminders
* receive booking updates and service notifications
* make online payments where available.

Submitting a booking request or requesting a quotation does not create a binding agreement. A booking is only confirmed once Staging Direct has accepted the booking and, where applicable, payment has been successfully received. Availability displayed through our booking system is indicative only and may change prior to confirmation.

Payments
Where online payments are offered, payments are processed securely through third-party payment providers. Staging Direct does not store your full credit or debit card details.

Website Availability
We aim to keep this website and our online booking services available at all times. However, we do not guarantee uninterrupted access and accept no liability for interruptions caused by:
* scheduled maintenance
* software updates
* internet outages
* third-party service failures
* events beyond our reasonable control.

Intellectual Property
Unless otherwise stated, all website content including:

* text
* photographs
* graphics
* logos
* branding
* designs
* product information
* downloadable documents

is owned by or licensed to Staging Direct and is protected by copyright and intellectual property laws. You may download or print material for your personal or internal business use only. You may not reproduce, copy, modify, republish or distribute any website content without our prior written permission.

Third-Party Services
Our website may use or link to third-party services including mapping services, payment providers, analytics providers and communication services. We are not responsible for the content, privacy practices or availability of third-party websites or services.

Limitation of Liability
To the maximum extent permitted by New Zealand law, Staging Direct will not be liable for any loss, damage or expense arising from your use of this website or reliance on information contained within it. Nothing in these Terms excludes any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where applicable.

Links to Our Website
You may link to our homepage provided the link is lawful and does not imply endorsement. We reserve the right to request removal of any link to our website at any time.

Changes
We may update these Terms from time to time. Continued use of the website after changes are published constitutes acceptance of the revised Terms.

Governing Law
These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

Last updated: July 2026

Staging Direct respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains what information we collect, why we collect it and how we use it.

Information We Collect
Depending on how you interact with us, we may collect:
* your name
* company name
* email address
* phone number
* delivery and event addresses
* billing information
* event details
* booking information
* products you enquire about
* payment status
* communications between you and us.

When using our online booking or quotation system we may also collect:

* preferred event dates
* delivery and collection times
* venue information
* access information
* stage dimensions
* booking preferences
* availability requests.

How We Collect Information

We collect information when you:
* submit a contact form
* request a quotation
* complete an online booking
* purchase products or services
* contact us by phone or email
* subscribe to marketing communications
* interact with our website.

Website Analytics & Cookies
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website. These technologies may collect information including:

* IP address
* browser type
* operating system
* pages visited
* referring websites
* approximate location
* device information
* session activity.

We may use services such as Google Analytics or similar platforms to help improve our website. You can disable cookies through your browser settings, although some website functionality may be affected.

How We Use Your Information
We use your information to:

* prepare quotations
* check product availability
* process bookings
* manage hire schedules
* arrange deliveries and collections
* send booking confirmations
* send delivery reminders
* send collection reminders
* notify you of booking changes
* process payments
* respond to enquiries
* provide customer support
* improve our products and services
* comply with legal obligations.

Where appropriate, we may also send information about related products or services. You may opt out of marketing communications at any time.

Email & Booking Notifications
By submitting an online booking or quotation request you agree that we may contact you regarding your enquiry or booking by:
* email
* telephone.

These communications may include:

* quotation updates
* booking confirmations
* payment reminders
* delivery reminders
* collection reminders
* schedule changes
* important service notifications.

These communications are considered part of providing our services and are not marketing communications.

Payments
Online payments are processed through secure third-party payment providers. Staging Direct does not store your complete credit or debit card details.

Who We Share Information With
We may share your information where necessary with trusted service providers that help us operate our business, including:

* payment providers
* website hosting providers
* cloud software providers
* email providers
* freight companies
* contractors performing services on our behalf
* technology providers supporting our booking platform.

These providers are only given the information necessary to perform their services. We may also disclose information where required by law.

Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Data Retention
We retain personal information only for as long as reasonably necessary for business, legal, accounting or tax purposes.

Access and Correction
You may request access to the personal information we hold about you or request correction of inaccurate information. Please contact us if you wish to make such a request.

Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this website. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact Staging Direct using the contact details published on our website.